Systems Thinking (Suggest to Start Viewing at 1:30)
Lean System
"The Doctor Is Out" (Dan Rather Interviews Donald Berwick)
Leadership
"Disruptive Innovations" (Suggest to Start Viewing at 29:00)
Leadership
Reforming America's Health Care System: Gary Kaplan
Leadership
Quint Studer: His Own Story
Leadership
Are We the "Best" or the "Favorite"
Leadership
How Do We Heal Medicine? Atul Gawande
Culture Change
"The Tipping Point" Malcolm Gladwell (Katie Kouric Interview)
Culture Change
"Blink" Malcolm Gladwell Interview (Suggest to Start Viewing at 5:06)
Assessment
Gary Kaplan Testimony to US Senate, November 2011
Lean System
Leadership Qualities Needed in the Future by Marshall Goldsmith
Leadership
Attention to the "Little Things" with Richard Branson
Leadership
Understanding the Difference between Service and Hospitality
Leadership
Focusing on What's Important, Michael Abrashoff, US Navy
Leadership
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